by Nelson D. | Jan 15, 2019 | Artificial Intelligence
With advancement in technology, machines that reason, act and think like humans are in place to help in doing some work that would be done by humans. This is the case with the call and contact centers in points of communication. In call centers where incoming and...
by Nelson D. | Jan 15, 2019 | Artificial Intelligence
Telemarketing is an effective strategy of marketing goods and services by using phone calls. With the ever-growing competition rates in the business world, business men must work hard to beat it. They have to be so innovative and ensure that there are many ways in...
by Nelson D. | Jan 10, 2019 | Artificial Intelligence
Technology has changed the way people order their food online or book an appointment with dentists. Today, call centers are able to deliver whatever their customers demand thanks to automation tools. Millennial believe in finding solutions to their issues in an...
by Nelson D. | Jan 10, 2019 | Call Center
Not long ago, most businesses mainly invested in “legacy” business software model. “In 2015, around two third of the software budgets were allocated to this model” – According to Forrester Research Two instances of this are Contact Centers and Customer...
by Nelson D. | Jan 9, 2019 | Artificial Intelligence
One of the ways to gauge the productivity of a Call Center is by considering the time it takes to link a consumer to the right agent in order to resolve a particular concern. Currently, businesses are looking for an alternative to “rule-based decision matrices”...
