by Robin A. | Mar 23, 2018 | Call Center
Running a call center is a momentous task. It involves fulfilling several responsibilities, and once everything is done right, it can be very beneficial for the firm. This is because a company that can afford to have a call center relies heavily on its agents treating...
by Robin A. | Mar 23, 2018 | Call Center
Working in a call center is like a roller coaster ride: agents are required to put their best game forward in order to be considered competent at what they do. For them, time is the most important thing, and its management can make or break their career as call center...
by Robin A. | Mar 22, 2018 | Artificial Intelligence, Call Center, Lead Generation, Marketing
The rise of Artificial Intelligence and Machine Learning has influenced almost all walks of life. The recent developments have drastically affected the business community as well. At first, Artificial Intelligence helped the businesses in maintaining databases....
by Robin A. | Mar 22, 2018 | Artificial Intelligence, Call Center, Lead Generation, Marketing
Today, the trend of hiring offshore call centers is rising in the US and the UK. This action certainly saves a lot of money to the businesses. Particularly, the startup businesses look up this phenomenon as a safe escape to establish their customer care center on a...
by Robin A. | Mar 22, 2018 | Call Center
Agents form the backbone of a successful call center. This is the reason why hiring the right candidates is a matter of significance. However, it is not as easy as it sounds, since there is a lack of people who can patiently handle clients, and answer all of their...
