BLOG
Artificial Intelligence Joins the Fight Against Coronavirus – AI Call Centers Helping Businesses with Customer Support and Service
With the Global Epidemic still going strong, we are going through tough times, there is no doubt. But every challenge represents an opportunity and we believe adopting the...
How to Use Machine Learning for Lead Generation?
Machine learning plays an important role in our day to day lives. From simple devices like calculators to complex machinery like cars, you can find some form of machine learning....
How AI Technology Improves the Quality of Customer Service
AI, short for artificial intelligence also known as machine intelligence is intelligence shown by machines. It was founded as an academic discipline in 1956, and in the years...
The Impact of Artificial Intelligence Bots in The Customer Service Industry
Artificial intelligence (AI) and use of bots is already changing the world. AI technology is already making a huge impact in the call center industry. There is a fear among...
What is an IVR and Why Companies Need Smart IVR System
If you experience a bad customer service, it tends to stay with you for long and leaves a negative impression of the brand which affects your future choices like whether to...
Impact Your Call Center Business with Avatar Software
This is an era of a rapidly growing technological world. If you are a call center owner who dreams to see your business growing by leaps and bounds, you then need to venture into...
Artificial Intelligence Boosts Contact Centers’ Performance
With advancement in technology, machines that reason, act and think like humans are in place to help in doing some work that would be done by humans. This is the case with the...
All You Need to Know about Telemarketing
Telemarketing is an effective strategy of marketing goods and services by using phone calls. With the ever-growing competition rates in the business world, business men must work...
How Automation Reigns the Call Centers
Technology has changed the way people order their food online or book an appointment with dentists. Today, call centers are able to deliver whatever their customers demand thanks...
Why Businesses are Moving from On-Premises to Cloud Contact Centers
Not long ago, most businesses mainly invested in “legacy” business software model. “In 2015, around two third of the software budgets were allocated to this model” - According to...