CALL BLENDING
Call Blending could be a technique to combine inbound and outbound entails specific agents. This smooths out the height demand for inbound call patterns by feeding outbound calls of an analogous call type to agents during quiet periods. the tactic of organizing the inbound/outbound flow of calls, likewise as emails, chats and other interactions, to a collection of Product Specialists. Contact blending may be accomplished manually or by means of automated systems that route the contacts to the Product Specialists within a specified skill utilized to boost efficiency. call blending. the method of mixing the flow of inbound and outbound calls and other contacts, like e-mail or web transactions, to a group of agents. Call blending may be accomplished manually or by automated systems that route the contacts to the agents capable of handling.