Abandoned Calls
Abandonment Rate
ACD
Adherence
After-Call Work (ACW)
Agent Availability
Agent Group
Agent Occupancy
Agent Out Call
Agent Status
Agent Status Codes
Agent Utilization
AHOD
AHT
Ai
Ai Adoption
Ai Black Box
Ai Chat Bot
Ai Democratization
Ai Dialer
Ai Ethics
Ai for Good
Ai Governance
Ai Hearing Aid
Ai Intelligent Agent
Ai Voice
Ai Washing
Ai Winter
All Trunks Busy
Altcoin
Analog-to-Digital Conversion
Analogue Lines
ANI
Announcement
Answer Rate
Answer Supervision
Answered Call
Application-Based Routing and Reporting
Appreciative Inquiry
Apps
Architecture
Area Code
Artificial Intelligence
Artificial Intelligence Law
Artificially-Intelligent Attorney
Asilomar Ai Principles
ASR
Assistive Voice
Asynchronous Messaging
ATA
ATB
ATT
Attrition
Authenticating By Voice
Auto Attendant
Auto Available
Auto Wrap-up
Automated Attendant
Automated Greeting
Automated Phone Broadcast
Automatic Call Distributor
Automatic Dialer (Auto Dialer)
Automatic Number Identification
Automatic Speech Recognition
Auxiliary Work State
Availability
Available State
Available Time
Average After-Call Work Time
Average Call Value
Average Contacts Per Hour
Average Delay
Average Delay of Delayed Calls
Average Delay to Abandon
Average Delay to Answer
Average Handling Time
Average Number of Agents
Average Order Value (AOV)
Average Speed of Answer
Average Talk Time
Average Time to Abandon
Awaiting Further Instructions
