Back-Office Optimization (BOO)
Balanced Scorecard
Base Staff
Basic Rate Interface (BRI)
Beep Tone
Benchmark
Benchmarking
Best in Class
Best Practices
Big Data
Blended Agents
Blended Ai
Blockage
Blockchain
Blockchain dAPP
Blockchain Economy
Blockchain Storage
Blocked Call
Bluetooth
Bot Voice
BPO
Brand Loyalty
Brand Passion
Brand Reputation
Brand Specialist
Brick and Mortar
Business Analytics
Business As Usual (BAU)
Business Continuity Plan
Business Networking
Business Process Outsourcing (BPO)
Business to Business (B2B)
Business to Consumer (B2C)
Busy Hour
Busy Hour Call Attempts (BHCA)
Busy Study
