Machine Learning
Magic Quadrant
Make Busy
Management by Walking Around (MBWA)
Management Information Systems (MIS)
Manufacturer’s Serial Number (MSN)
Marketing Agency
Master Service Agreement (MSA)
Maximum Delay to Abandon
Maximum Delay to Answer
M-Commerce
Medical Call Center
Medical Phone Answering Service
Messenger Bot
Metrics
Microsoft Cognitive Services
Middleware
MIS
Mission Statement
Mobile Unified Communications
Mobile Computing Definition
Modem
Monitoring
MPLS
MSA
MSN
Multichannel
Multilingual Agents
Multimedia
Multi-Protocol Label Switching (MPLS)
Multi-Site Networking
Multi-Skilling
Murphy’s Law
