PABX
Pacing Algorithm
Pareto Chart
Pareto Principle
Passion
Patient Satisfaction
Payment Card Industry Data Security Standard (PCI DSS)
PBX / ACD
PCI DSS
Peak
Peak Traffic
Peaked Call Arrival
Peaked Traffic
Peer-to-Peer Platform
Percent Allocation
Performance Incentive
Performance Management
Performance Standards
Pharmaceutical Call Center
Physician Answering Service
Pilot Conversion
Pinterest
POC
Point Estimation
Poisson
Pooling Principle
Post-Call Processing
Power Dialer
Predictive Dialer
Predictive Hang-Up
Preview Dialer
PRI
Price’s Law (2%)
Primary Rate Interface (PRI)
Private Automatic Branch Exchange (PABX)
Private Branch Exchange (PBX)
Private Network
Probability of Delay
Process
Process Improvement
Process Management
Process Map
Processing of Voice
Procurement
Profit Center
Progressive Dialer
Promotional Cadence
Proof of Concept (POC)
Protocol for Voice Over Internet (VoIP)
PSN
PSTN
Public Relations Agency
Public Switched Network (PSN)
Public Switched Telephone Network (PSTN)
Push Vocalizations
