The ratio of Variance to Mean
Ramp-Up
Random Call Arrival
RARP
Readerboards
Real-Time Adherence (RTA)
Real-Time Alerts
Real-Time Data
Real-Time Management
Review Monitoring
Recorded Announcement
Recorded Announcement Route (RAN)
Recruiter
Redial Button
Re-engineering
Remote Agents
Reporting Analyst
Request for Proposal (RFP)
Response Time
Responsible Ai
Rest Day Overtime (RDOT)
Retention Rate – Customer
Retention Rate – Employee
Retrial Tables
Returns Management
Revenue Generation
Revenue Metrics
Reverse Address Resolution Protocol (RARP)
RFP
Ring Delay
Rostered Staff Factor (RSF)
Round Robin Distribution
RSF
