by admin | Apr 15, 2020 | Artificial Intelligence
With the Global Epidemic still going strong, we are going through tough times, there is no doubt. But every challenge represents an opportunity and we believe adopting the concept of Artificial Intelligence Call Centers can help us to a great extent. Don’t take it in...
by Nelson D. | Jan 18, 2019 | Artificial Intelligence
Machine learning plays an important role in our day to day lives. From simple devices like calculators to complex machinery like cars, you can find some form of machine learning. Sales and enterprises are embracing this concept since AI technology has been predicted...
by Nelson D. | Jan 17, 2019 | Artificial Intelligence
AI, short for artificial intelligence also known as machine intelligence is intelligence shown by machines. It was founded as an academic discipline in 1956, and in the years since revolutionized a lot of industries. Previously, AI technology was constrained to...
by Nelson D. | Jan 17, 2019 | Artificial Intelligence
Artificial intelligence (AI) and use of bots is already changing the world. AI technology is already making a huge impact in the call center industry. There is a fear among people that the use of AI technology and automated bots are displacing the jobs of millions of...
by Nelson D. | Jan 16, 2019 | Artificial Intelligence
If you experience a bad customer service, it tends to stay with you for long and leaves a negative impression of the brand which affects your future choices like whether to engage with that brand in future. No one is immune to bad customer experience and there is no...
by Nelson D. | Jan 15, 2019 | Artificial Intelligence
This is an era of a rapidly growing technological world. If you are a call center owner who dreams to see your business growing by leaps and bounds, you then need to venture into using Avatar software for call centers. There is a lot you expect to reap from your...
by Nelson D. | Jan 15, 2019 | Artificial Intelligence
With advancement in technology, machines that reason, act and think like humans are in place to help in doing some work that would be done by humans. This is the case with the call and contact centers in points of communication. In call centers where incoming and...
by Nelson D. | Jan 15, 2019 | Artificial Intelligence
Telemarketing is an effective strategy of marketing goods and services by using phone calls. With the ever-growing competition rates in the business world, business men must work hard to beat it. They have to be so innovative and ensure that there are many ways in...
by Nelson D. | Jan 10, 2019 | Artificial Intelligence
Technology has changed the way people order their food online or book an appointment with dentists. Today, call centers are able to deliver whatever their customers demand thanks to automation tools. Millennial believe in finding solutions to their issues in an...
by Nelson D. | Jan 10, 2019 | Call Center
Not long ago, most businesses mainly invested in “legacy” business software model. “In 2015, around two third of the software budgets were allocated to this model” – According to Forrester Research Two instances of this are Contact Centers and Customer...
