by Robin A. | Mar 23, 2018 | Call Center
Working in a call center is like a roller coaster ride: agents are required to put their best game forward in order to be considered competent at what they do. For them, time is the most important thing, and its management can make or break their career as call center...
by Donna M. | Mar 23, 2018 | Call Center
Opening any business takes a proper planning, commitment and a substantial investment. Not every business can afford to have it setup for their customers. However, the ones who can afford to have it will come to know the far-reaching benefits that their business can...
by Robin A. | Mar 22, 2018 | Artificial Intelligence, Call Center, Lead Generation, Marketing
The rise of Artificial Intelligence and Machine Learning has influenced almost all walks of life. The recent developments have drastically affected the business community as well. At first, Artificial Intelligence helped the businesses in maintaining databases....
by Robin A. | Mar 22, 2018 | Artificial Intelligence, Call Center, Lead Generation, Marketing
Today, the trend of hiring offshore call centers is rising in the US and the UK. This action certainly saves a lot of money to the businesses. Particularly, the startup businesses look up this phenomenon as a safe escape to establish their customer care center on a...
by Robin A. | Mar 22, 2018 | Call Center
Agents form the backbone of a successful call center. This is the reason why hiring the right candidates is a matter of significance. However, it is not as easy as it sounds, since there is a lack of people who can patiently handle clients, and answer all of their...
by Robin A. | Mar 21, 2018 | Call Center, Lead Generation, Marketing
Workforce management is an important aspect of any call center since it can turn it into a profit-producing entity from something that only consumes capital on a regular basis. This is because studies have shown that if a firm has proper workforce management programs...
by Robin A. | Mar 21, 2018 | Artificial Intelligence, Call Center
Artificial Intelligence (AI) has now emerged as the door to our future. In the coming years, one can certainly expect the need for AI in almost every domain of life. Today, we see Google, Microsoft, and Amazon, leveraging artificial intelligence for strengthening...
by Donna M. | Mar 21, 2018 | Artificial Intelligence, Call Center, Lead Generation, Marketing
Artificial Intelligence always bring sci-fi world to your mind and you think they are robots who have highly developed processors and they act like humans and work like them. Well, it is not like that. Well, at least not yet! In addition, it will take even more time...
