by Nelson D. | Dec 6, 2018 | Call Center
Excellent customer interaction doesn’t just blossom with one instance of a business engagement: it takes a couple of good experiences to earn your customer’s loyalty—and only one negative experience to lose it. To maintain a positive outlook, companies must have to...
by Nelson D. | Dec 3, 2018 | Ai Chat Bot, Artificial Intelligence
In the past couple of years, the idea of the “virtual assistant” has developed from a novelty à la Clippy — the renowned unruly cartoon paper clip that appeared in initial versions of Microsoft Office — to sophisticated and progressively convenient human replicas such...
by Nelson D. | Nov 29, 2018 | Artificial Intelligence
“How may I assist you today?” A decade ago, that message might have come from a human customer service agent on the other end of a phone line. Nowadays, it could appear in a pop-up chat box as a customer browses a website — and ever more, that message might come from...
by Nelson D. | Nov 26, 2018 | Artificial Intelligence
Basically, artificial intelligence (AI) relates to streamlining, restructuring and organizing data. Tasks which were traditionally being done by humans are now done by machines efficiently. Machines carry out tasks that were previously conducted by human agents,...
by Nelson D. | Nov 21, 2018 | Artificial Intelligence
AI-enabled chatbots are enabling businesses improve their customer service functions by automating some responsibilities, empowering human representatives to concentrate in more important tasks. For any business, customer experience is the main priority, thus...
by Nelson D. | Nov 21, 2018 | Artificial Intelligence
Artificial intelligence is gradually pervading all facets of life, from industry-specific applications tailored to manage and automate routine tasks to consumer-oriented solutions like Alexa and Siri. The call center is the best place for AI, capable of filling in...
by Robin A. | Oct 18, 2018 | Artificial Intelligence
The recent development of technologies such as the buzzword ‘Artificial Intelligence’ has proven to realize sci-fi dreams; of an electronically automated world. However, such an ideal world begs the question if human labor will have the same importance. The...
by Robin A. | Oct 16, 2018 | Artificial Intelligence
We live in an age where technologies that make our lives easier are developing now and then. By far, the most exciting of them today is artificial intelligence and it’s poised to change everything. We are at a grand stage in science and technology. The recent...
by Robin A. | Oct 13, 2018 | Artificial Intelligence
Although telemarketing started with the advancement in technology, the premise of telemarketing seems almost primitive compared to recent forms of marketing. It remains as one of the most effective. In the past, the most straightforward way to promote a product was to...
by Robin A. | Oct 1, 2018 | Artificial Intelligence
Within the business community, there is always a constant pressure to not only perform well, but also to beat one’s competitors. This is fueled by the desire to gather as many leads as possible, and convert them into serious buyers. As a result, newer marketing trends...
