by Robin A. | Mar 30, 2018 | General
Call center industry is one of the most thriving sectors of today, owing to their number of implications in various other industries. Today, no business can survive without establishing robust customer support either on its own or via a call center. The growing loads...
by Robin A. | Mar 26, 2018 | Artificial Intelligence, Lead Generation, Marketing
Business-to-business or B2B marketing can be referred to as the promotion of services and/or products to other businesses to be used in the production of goods, or to be sold to customers. It can also denote marketing goods that can be of immediate use to the...
by Robin A. | Mar 25, 2018 | Artificial Intelligence, Call Center, Lead Generation, Marketing
Customer experience can be enhanced by having a well-maintained call center. This is because it can help firms respond to their clients in a timely manner, and address their concerns right away. Hence, it is important for firms that can afford to have a call center...
by Robin A. | Mar 22, 2018 | Call Center
Agents form the backbone of a successful call center. This is the reason why hiring the right candidates is a matter of significance. However, it is not as easy as it sounds, since there is a lack of people who can patiently handle clients, and answer all of their...
