by Nelson D. | Dec 6, 2018 | Call Center
Excellent customer interaction doesn’t just blossom with one instance of a business engagement: it takes a couple of good experiences to earn your customer’s loyalty—and only one negative experience to lose it. To maintain a positive outlook, companies must have to...
by Nelson D. | Nov 21, 2018 | Artificial Intelligence
AI-enabled chatbots are enabling businesses improve their customer service functions by automating some responsibilities, empowering human representatives to concentrate in more important tasks. For any business, customer experience is the main priority, thus...
by Nelson D. | Nov 21, 2018 | Artificial Intelligence
Artificial intelligence is gradually pervading all facets of life, from industry-specific applications tailored to manage and automate routine tasks to consumer-oriented solutions like Alexa and Siri. The call center is the best place for AI, capable of filling in...
by Robin A. | Oct 18, 2018 | Artificial Intelligence
The recent development of technologies such as the buzzword ‘Artificial Intelligence’ has proven to realize sci-fi dreams; of an electronically automated world. However, such an ideal world begs the question if human labor will have the same importance. The...
