by Nelson D. | Jan 15, 2019 | Artificial Intelligence
With advancement in technology, machines that reason, act and think like humans are in place to help in doing some work that would be done by humans. This is the case with the call and contact centers in points of communication. In call centers where incoming and...
by Nelson D. | Dec 20, 2018 | Artificial Intelligence, Call Center
Voice broadcasting, call routing, call recording, call tracking, and workforce optimization are some of the key goals that every company’s contact center plans on attaining. What if you have a greater chance of achieving all these goals with call center software?...
by Nelson D. | Dec 12, 2018 | Call Center
Most customer experience professionals know their way around improving touch points along the customer journey, however overhauling the whole customer journey can feel like a huge task even for them. One way to deal with such a task is by simplifying into lesser...
by Nelson D. | Dec 8, 2018 | Artificial Intelligence, Call Center
Customer engagement is important to your business strategy. It has been proven to boost employee productivity, improve customer loyalty, and have a positive effect on the bottom line. Today’s most progressive companies are espousing a customer-first mentality to...
by Nelson D. | Dec 6, 2018 | Call Center
Excellent customer interaction doesn’t just blossom with one instance of a business engagement: it takes a couple of good experiences to earn your customer’s loyalty—and only one negative experience to lose it. To maintain a positive outlook, companies must have to...
