by Nelson D. | Jan 9, 2019 | Artificial Intelligence
One of the ways to gauge the productivity of a Call Center is by considering the time it takes to link a consumer to the right agent in order to resolve a particular concern. Currently, businesses are looking for an alternative to “rule-based decision matrices”...
by Nelson D. | Dec 20, 2018 | Artificial Intelligence, Call Center
Voice broadcasting, call routing, call recording, call tracking, and workforce optimization are some of the key goals that every company’s contact center plans on attaining. What if you have a greater chance of achieving all these goals with call center software?...
by Nelson D. | Dec 12, 2018 | Call Center
Most customer experience professionals know their way around improving touch points along the customer journey, however overhauling the whole customer journey can feel like a huge task even for them. One way to deal with such a task is by simplifying into lesser...
by Nelson D. | Dec 8, 2018 | Artificial Intelligence, Call Center
Customer engagement is important to your business strategy. It has been proven to boost employee productivity, improve customer loyalty, and have a positive effect on the bottom line. Today’s most progressive companies are espousing a customer-first mentality to...
