by Nelson D. | Dec 20, 2018 | Artificial Intelligence, Call Center
Voice broadcasting, call routing, call recording, call tracking, and workforce optimization are some of the key goals that every company’s contact center plans on attaining. What if you have a greater chance of achieving all these goals with call center software?...
by Nelson D. | Dec 20, 2018 | Artificial Intelligence
Considering excellent customer experience is the only basis of sustainable differentiation in the competition to win the new generation of tech-savvy customers, and the only way for call centers to attain this is through digital transformation. Today, digital...
by Nelson D. | Dec 8, 2018 | Artificial Intelligence, Call Center
Customer engagement is important to your business strategy. It has been proven to boost employee productivity, improve customer loyalty, and have a positive effect on the bottom line. Today’s most progressive companies are espousing a customer-first mentality to...
