by Robin A. | Mar 25, 2018 | Artificial Intelligence, Call Center, Lead Generation, Marketing
Conflicting Viewpoints One of the leading proponents of warning about the danger of AI vis-à-vis job market is none other than Elon Musk, CEO of tesla and SpaceX. But there are few in the tech world who also seem to support the opposite view; that there is nothing to...
by Donna M. | Mar 24, 2018 | Call Center
Call centers are the face of any company’s customer services and can play an important role in attracting and retaining a large customer base. They are the key to sales generation as well as building a strong relationship with potential customers. All said,...
by Donna M. | Mar 23, 2018 | Call Center
Opening any business takes a proper planning, commitment and a substantial investment. Not every business can afford to have it setup for their customers. However, the ones who can afford to have it will come to know the far-reaching benefits that their business can...
by Robin A. | Mar 21, 2018 | Call Center, Lead Generation, Marketing
Workforce management is an important aspect of any call center since it can turn it into a profit-producing entity from something that only consumes capital on a regular basis. This is because studies have shown that if a firm has proper workforce management programs...
